Understand all your customer feedback

Experience the most intuitive analytics platform, and collaborate with your organization to take action

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Get relevant, actionable insights in minutes

Seamlessly connect & unify different Voice of the Customer data sources

Aligned teams

A universal way for all employees to have common access to your organization's Voice of the Customer.

Collaborate & crowdsource collective knowledge

Everyone in the organization understands how their role impacts CX

Validity and credibility into high impact opportunities

Aligned teams

Superior ease of use

A beautiful user experience with the right level of detail. Echoes is a true self‑service platform.

Insights easy to find, consume and share

Personalized content, enabled by a proprietary Recommendation engine

Simplicity in design, reducing employees' cognitive load

Superior ease of use

Powerful insights at scale

All relevant information organized in one place; with your customers' wants and needs at the center.

Holistic view of Voice of the Customer

Real time & accurate Text Analytics

through a combination of Deep Learning models and crowdsourcing

Executive ready visuals

such as data stories, customer journey maps and comprehensive account views

Powerful insights at scale

Customer highlights

Chris Collins

Trevor Bunker

Chief Customer Officer

Echoes delivers a unified, easy to use and actionable platform that aggregates our most valuable customer feedback across multiple channels. It enables key insights into our voice of the customer and adoption work that is essential to our product modernization program.

Chris Collins

Chris Lawton

Sr. Director, Customer Experience

Echoes automatically (and accurately!) categorizes all of our customer feedback into meaningful themes, so that we can quickly drill into the details to identify improvement areas. Our employees are delighted with its intuitive interface and superior user experience.

Chris Collins

Zach Lein

VP Operations & Insights

Echoes has not only unlocked new insights from our VoC data, but it enables our product and sales teams to easily collaborate through the intuitive platform.

Chris Collins

Chris Collins

Chief Customer Officer

Echoes enables our Product Management organization to source customer feedback themes for use in prioritization discussions. It also saves our Voice of the Customer team upwards of 40 hours per month manually coding customer survey responses.

Voice of Customer Intelligence that drives Retention & Growth

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