The most intuitive customer feedback insights platform

Get relevant, actionable insights in minutes

Seamlessly connect & unify different data sources

Engaged organization

Leverage the knowledge and voice of the employee to really understand your customers, and enable all to make better decisions.

Collaborate & crowdsource organizational wisdom

Everyone in the organization understands how their role impacts CX

Validity and credibility into high impact opportunities

Engaged organization

Superior ease of use

A beautiful user experience with the right level of detail. Echoes is a true self‑service platform.

Insights easy to find and consume

Personalized content

Simplicity in design

Superior ease of use

Powerful insights at scale

All relevant information organized in one place; with your customers' wants and needs at the center.

Holistic view of Voice of the Customer

Real time & accurate Text Analytics

through a combination of Deep Learning models and crowdsourcing

Executive ready visuals

such as customer journey maps and comprehensive account views

Powerful insights at scale

Trusted by peers

Chris Collins

Chris Collins

Chief Customer Officer

Echoes enables our Product Management organization to source customer feedback themes for use in prioritization discussions. It also saves our Voice of the Customer team upwards of 40 hours per month manually coding customer survey responses.

Chris Collins

Chris Lawton

Sr. Director, Customer Experience

Echoes automatically (and accurately!) categorizes all of our customer feedback into meaningful themes, so that we can quickly drill into the details to identify improvement areas. Our employees are delighted with its intuitive interface and superior user experience.

Chris Collins

Zach Lein

Global Head of Operations & Insights

Echoes has not only unlocked new insights from our VoC data, but it enables our product and sales teams to easily collaborate through the intuitive platform.

Voice of Customer Intelligence that drives Retention & Growth

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