Understand all your customer feedback
Experience the most intuitive analytics platform, and collaborate with your organization to take action
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Get relevant, actionable insights in minutes
Seamlessly connect & unify different Voice of the Customer data sources
Aligned teams
A universal way for all employees to have common access to your organization's Voice of the Customer.
Collaborate & crowdsource collective knowledge
Everyone in the organization understands how their role impacts CX
Validity and credibility into high impact opportunities
Superior ease of use
A beautiful user experience with the right level of detail. Echoes is a true self‑service platform.
Insights easy to find, consume and share
Personalized content, enabled by a proprietary Recommendation engine
Simplicity in design, reducing employees' cognitive load
Powerful insights at scale
All relevant information organized in one place; with your customers' wants and needs at the center.
Holistic view of Voice of the Customer
Real time & accurate Text Analytics
through a combination of Deep Learning models and crowdsourcing
Executive ready visuals
such as data stories, customer journey maps and comprehensive account views
Customer highlights
Trevor Bunker
Chief Customer Officer
Echoes delivers a unified, easy to use and actionable platform that aggregates our most valuable customer feedback across multiple channels. It enables key insights into our voice of the customer and adoption work that is essential to our product modernization program.
Chris Lawton
Sr. Director, Customer Experience
Echoes automatically (and accurately!) categorizes all of our customer feedback into meaningful themes, so that we can quickly drill into the details to identify improvement areas. Our employees are delighted with its intuitive interface and superior user experience.
Zach Lein
VP Operations & Insights
Echoes has not only unlocked new insights from our VoC data, but it enables our product and sales teams to easily collaborate through the intuitive platform.
Chris Collins
Chief Customer Officer
Echoes enables our Product Management organization to source customer feedback themes for use in prioritization discussions. It also saves our Voice of the Customer team upwards of 40 hours per month manually coding customer survey responses.
