Understand all your customer feedback
Experience the most intuitive analytics platform, and collaborate with your organization to take action
Experience the most intuitive analytics platform, and collaborate with your organization to take action
Seamlessly connect & unify different Voice of the Customer data sources
A universal way for all employees to have common access to your organization's Voice of the Customer.
Collaborate & crowdsource collective knowledge
Everyone in the organization understands how their role impacts CX
Validity and credibility into high impact opportunities
A beautiful user experience with the right level of detail. Echoes is a true self‑service platform.
Insights easy to find, consume and share
Personalized content, enabled by a proprietary Recommendation engine
Simplicity in design, reducing employees' cognitive load
All relevant information organized in one place; with your customers' wants and needs at the center.
Holistic view of Voice of the Customer
Real time & accurate Text Analytics
through a combination of Deep Learning models and crowdsourcing
Executive ready visuals
such as data stories, customer journey maps and comprehensive account views