Seamlessly connect & unify different data sources
Leverage the knowledge and voice of the employee to really understand your customers, and enable all to make better decisions.
Collaborate & crowdsource organizational wisdom
Everyone in the organization understands how their role impacts CX
Validity and credibility into high impact opportunities
A beautiful user experience with the right level of detail. Echoes is a true self‑service platform.
Insights easy to find and consume
Personalized content
Simplicity in design
All relevant information organized in one place; with your customers' wants and needs at the center.
Holistic view of Voice of the Customer
Real time & accurate Text Analytics
through a combination of Deep Learning models and crowdsourcing
Executive ready visuals
such as customer journey maps and comprehensive account views
Chris Collins
Chief Customer Officer
Echoes enables our Product Management organization to source customer feedback themes for use in prioritization discussions. It also saves our Voice of the Customer team upwards of 40 hours per month manually coding customer survey responses.
Chris Lawton
Sr. Director, Customer Experience
Echoes automatically (and accurately!) categorizes all of our customer feedback into meaningful themes, so that we can quickly drill into the details to identify improvement areas. Our employees are delighted with its intuitive interface and superior user experience.
Zach Lein
Global Head of Operations & Insights
Echoes has not only unlocked new insights from our VoC data, but it enables our product and sales teams to easily collaborate through the intuitive platform.
