Voice of the customer
led growth

Echoes is the industry leading VoC intelligence platform - intuitive, actionable and built for collaboration. It empowers everyone in the organization to drive real change.

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9,872 Customer responses
79% reviewed
Volume Timeline
- 10
Net Promoter Score

Positive sentiment decreased

The Enterprise segment has the most negative sentiment

Top customer experience issues

Licensing

81% negative

Support Triage

79% negative

Platform performance

65% negative

This month 29% of feedback is about the Platform Performance

Before, the maximum number of these mentions was 11% of all feedback.

341 new responses have been added in the last 7 days

That’s 57% more than the previous week.

NPS increased from -15 to +10 for Upgrades & Migrations

The number of detractors dropped sharply from 46% to 12%. Good job!

Twice as many accounts were engaged last quarter

40 new accounts provided feedback in Q2

Voice of the customer
led growth

Trusted by
deltek
dow
bmc
veritiv
smartsheet
univar
applied
trevipay
realPage
unifirst

All your feedback unified

Actionable text analytics

Personalized content

Collaborate & Close
the loop

Visuals that tell your story

Define your own path to success

Workflows & Notifications

Understanding & addressing outstanding customer needs is the growth engine of any modern subscription business

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Customer highlights

  • Trevor Bunker

    Trevor Bunker

    Chief Customer Officer

    Echoes delivers a unified, easy to use and actionable platform that aggregates our most valuable customer feedback across multiple channels. It enables key insights into our voice of the customer and adoption work that is essential to our product modernization program.

  • Chris Lawton

    Chris Lawton

    Sr. Director, Customer Experience

    Echoes automatically (and accurately!) categorizes all of our customer feedback into meaningful themes, so that we can quickly drill into the details to identify improvement areas. Our employees are delighted with its intuitive interface and superior user experience.

  • Zach Lein

    Zach Lein

    VP Operations & Insights

    Echoes has not only unlocked new insights from our VoC data, but it enables our product and sales teams to easily collaborate through the intuitive platform.

  • Chris Collins

    Chris Collins

    Chief Customer Officer

    Echoes enables our Product Management organization to source customer feedback themes for use in prioritization discussions. It also saves our Voice of the Customer team upwards of 40 hours per month manually coding customer survey responses.

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Echoes integrates with your existing CX tech stack